There is no
"General Public." Trying to reach or mobilize the
general public will fail by definition, because the general public does not
exist. When someone uses the phrase,
they don't mean everyone – otherwise, they would say "everyone,"
which includes infants, the President, and the mentally ill.
Think about how people usually characterize the general
public: apathetic, uninformed, easily led, too busy with their own lives to pay
attention to important issues. Rarely does a speaker mean to include
themselves when they speak of the general public. Usually, "the general public" means Them – not Us. Unless, of course, it's
used to mean Us – not Them, as in "the general public does
not support their extreme ideas."
There are times when the use of "the general public" isn't intended
to be divisive; sometimes it's just lazy. A grant proposal might say, "Our
project is designed to raise awareness of farmers, small business owners,
teachers, students and the general public." "The general public" stands in to mean everyone else
we can't think of.
Effective
communication requires thinking about exactly who we want to
reach – the specific publics, and the specific individuals.
The idea of “the general public” skips over the work of
identifying the targets, and keeps the communication from
being strategic.